EXTEND YOUR WARRANTY
⚡Take a photo of our ElonXTech product(s)
WHEN DOES THE WARRANTY BEGIN?
It begins from the date of purchase and the item is strictly non-exchangeable after the warranty period.
⚡Powerbank: 6-month to 1-year warranty
⚡Cables: 6-month to 1-year warranty
⚡Adapters: 6-month to 1-year warranty
⚡Apple Pencil: 6-month to 1-year warranty
TERMS & CONDITIONS
For requests within Singapore, we will take care of all quality-related issues with a replacement
For exchange requested within 7-days of purchase, we will provide exchange via courier at no cost.
For exchange requested past 7-days of purchase, the exchange will have to be done at our main office at:
60 Kaki Bukit Place, #09-10 Singapore 415979.
Return/Exchange products must include all original accessories or may be subjected to rejection.
WHAT IS NOT COVERED?
⚡Damage caused by misuse (e.g. dropping)
⚡Products without proof of purchase
⚡Lost or stolen goods
HOW DO I CLAIM THE WARRANTY?
Before submitting a warranty claim, please refer to the relevant product guides/instructions.
If you believe the item is defective and still under warranty, please write to us at email@example.com or WhatsApp us at +65 9061 4887.
WHAT IS A VALID PROOF OF PURCHASE?
Our official online store order number or invoice
Contact us at firstname.lastname@example.org or the customer service hotline.
WILL THE WARRANTY BE RENEWED IF THE PRODUCT IS REPLACED?
Replacements are still valid as long as it is within the warranty period.