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Warranty

WHEN DOES THE WARRANTY BEGIN?

It begins from the date of purchase and the item is strictly non-exchangeable after the warranty period. 

All products from ELONXTECH have a 1-year warranty.

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TERMS & CONDITIONS

For requests within Singapore, we will take care of all quality-related issues with a replacement.

For exchange requested within 7-days of purchase, we will provide exchange via courier at no cost. 

For exchange requested past 7-days of purchase, the exchange will have to be done at our main office at:

60 Kaki Bukit Place, #09-10 Singapore 415979

Mondays to Fridays, excluding PHs. 

Please make an appointment via whatsapp to 9061 4887.

Return/Exchange products must include all original accessories or may be subjected to rejection.

WHAT IS NOT COVERED?

⚡Damage caused by misuse (e.g. dropping)

⚡Products without proof of purchase

⚡Lost or stolen goods

⚡Non-quality-related issues

⚡Free products

HOW DO I CLAIM THE WARRANTY?

Before submitting a warranty claim, please refer to the relevant product guides/instructions.

If you believe the item is defective and still under warranty, please write to us at hello@elonxtech.com or WhatsApp us at +65 9061 4887.

WHAT IS A VALID PROOF OF PURCHASE?

Our official online store order number or invoice

Contact us at hello@elonxtech.com or the customer service hotline.

WILL THE WARRANTY BE RENEWED IF THE PRODUCT IS REPLACED?

Replacements are still valid as long as it is within the warranty period.

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