EXTEND YOUR WARRANTY

⚡Take a photo of our ElonXTech product(s)

⚡Tag us on Facebook or Instagram. 

⚡Follow us on FB, IG, and Tik Tok. 

WHEN DOES THE WARRANTY BEGIN?

It begins from the date of purchase and the item is strictly non-exchangeable after the warranty period. 

⚡Powerbank: 6-month to 1-year warranty

⚡Cables: 6-month to 1-year warranty

⚡Adapters: 6-month to 1-year warranty

⚡Apple Pencil: 6-month to 1-year warranty

TERMS & CONDITIONS

For requests within Singapore, we will take care of all quality-related issues with a replacement

For exchange requested within 7-days of purchase, we will provide exchange via courier at no cost. 

For exchange requested past 7-days of purchase, the exchange will have to be done at our main office at:

60 Kaki Bukit Place, #09-10 Singapore 415979.

Return/Exchange products must include all original accessories or may be subjected to rejection.

WHAT IS NOT COVERED?

⚡Damage caused by misuse (e.g. dropping)

⚡Products without proof of purchase

⚡Lost or stolen goods

⚡Non-quality-related issues

⚡Free products

HOW DO I CLAIM THE WARRANTY?

Before submitting a warranty claim, please refer to the relevant product guides/instructions.

If you believe the item is defective and still under warranty, please write to us at hello@elonxtech.com or WhatsApp us at +65 9061 4887.

WHAT IS A VALID PROOF OF PURCHASE?

Our official online store order number or invoice

Contact us at hello@elonxtech.com or the customer service hotline.

WILL THE WARRANTY BE RENEWED IF THE PRODUCT IS REPLACED?

Replacements are still valid as long as it is within the warranty period.