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Warranty

EXTEND YOUR WARRANTY

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WHEN DOES THE WARRANTY BEGIN?

It begins from the date of purchase and the item is strictly non-exchangeable after the warranty period. 

⚡Powerbank: 6-month to 1-year warranty

Cables: 6-month to 1-year warranty

Adapters: 6-month to 1-year warranty

Apple Pencil: 6-month to 1-year warranty

TERMS & CONDITIONS

For requests within Singapore, we will take care of all quality-related issues with a replacement

For exchange requested within 7-days of purchase, we will provide exchange via courier at no cost. 

For exchange requested past 7-days of purchase, the exchange will have to be done at our main office at:

60 Kaki Bukit Place, #09-10 Singapore 415979.

Return/Exchange products must include all original accessories or may be subjected to rejection.

WHAT IS NOT COVERED?

Damage caused by misuse (e.g. dropping)

Products without proof of purchase

Lost or stolen goods

Non-quality-related issues

Free products

HOW DO I CLAIM THE WARRANTY?

Before submitting a warranty claim, please refer to the relevant product guides/instructions.

If you believe the item is defective and still under warranty, please write to us at hello@elonxtech.com or WhatsApp us at +65 9061 4887.

WHAT IS A VALID PROOF OF PURCHASE?

Our official online store order number or invoice

Contact us at hello@elonxtech.com or the customer service hotline.

WILL THE WARRANTY BE RENEWED IF THE PRODUCT IS REPLACED?

Replacements are still valid as long as it is within the warranty period.

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