WARRANTY
6-months warranty for quality-related issues.
REQUESTS WITHIN SINGAPORE.
We will take care of all quality-related issues with a replacement.
FOR PURCHASES MADE THROUGH OTHER RETAILERS:
Unauthorised reselling of Elon X Tech products is strictly prohibited.
FAQS:
1. WHAT ISN’T COVERED BY THE WARRANTY?
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 6 months ago
- Non quality-related issues
- Free products
2. WHEN DOES THE WARRANTY BEGIN?
It begins the day your purchase is made.
3. HOW DO I CLAIM THE WARRANTY?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please write in to us at hello@elonxtech.com.
4. WHAT IS A VALID PROOF OF PURCHASE?
- Our official online store order number or e-receipt
- A dated sales receipt (via email) that shows a description of the product along with its price
5. WHAT IF I DON’T HAVE ANY PROOF OF PURCHASE?
- You may contact us at hello@elonxtech.com to see if we can provide a copy of your receipt.
6. WILL THE WARRANTY BE RENEWED IF MY PRODUCT IS REPLACED?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
7. For more information, please contact us at hello@elonxtech.com
