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Frequently Asked Questions

WHEN WILL MY ORDERS BE SHIPPED OUT?

Orders will be processed and shipped out for delivery within 2-4 working days. Do note that the delivery timing may change due to unforeseen circumstances, such as that of the current pandemic.

There is currently NO self-collection option available.

WHEN DOES THE WARRANTY BEGIN?

It begins the day your purchase is made and is valid for 6-months.

HOW DO I CLAIM THE WARRANTY?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please write in to us at hello@elonxtech.com.

EXCHANGE & REFUND POLICY 

Undamaged products may be returned for a full refund within 30 days of delivery date. Exchange and Refund only applicable if items meet the following requirements:

  • Includes all accessories
  • Includes original packaging
  • Product defects
  • Quality-related issues

Do note that exchange and refund is only applicable to products that have obvious defects and quality-related issues.